Question 1

Do I need a credit card to sign up?

Accepted Answer

No. The Free plan gives you 3 AI-generated courses with no credit card required. You can upgrade to a paid plan anytime.

Question 2

What happens when my free trial ends?

Accepted Answer

Your 14-day trial converts to the Free plan automatically — no charge. All courses you created remain accessible. You can upgrade anytime to unlock more course credits.

Question 3

Can I switch plans anytime?

Accepted Answer

Yes! Upgrade instantly for immediate access to new features. Downgrades take effect at the end of your current billing period — you keep full access until then.

Question 4

What's the difference between Learner and Educator plans?

Accepted Answer

Learner plans are for individual learning — course creation, quizzes, and personal progress tracking. Educator plans add classroom management, student analytics, bulk learner management, and team collaboration features.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards via Stripe. Enterprise customers can pay via invoicing. In India, we also support UPI and net banking via Razorpay.

Question 6

Do you offer refunds?

Accepted Answer

Yes. Monthly plans have a 7-day money-back guarantee. Annual plans have a 30-day prorated refund policy. Contact team@nerolearn.com to request a refund.

Question 7

Are prices inclusive of taxes?

Accepted Answer

For India, all displayed prices include 18% GST. For other regions, applicable taxes may be added at checkout depending on your location.

Question 8

Do you offer volume or student discounts?

Accepted Answer

Yes! Students with a valid .edu email get 30% off any paid plan. We also offer volume discounts for teams of 10+ on Educator plans. Contact sales for a custom quote.

Question 9

How do course credits work?

Accepted Answer

Each paid plan includes a monthly course credit allowance. One credit = one AI-generated course. Credits reset each billing cycle, with unused credits rolling over for up to 12 months (FIFO).

Question 10

Do unused credits roll over?

Accepted Answer

Yes! Unused course credits roll over to the next month on all paid plans, with a 12-month expiry (first-in, first-out). Annual plans get a 20% higher credit bank cap.

Question 11

What happens to my courses if I downgrade?

Accepted Answer

Your existing courses are never deleted. If you downgrade, you keep access to all previously created courses but your monthly course creation limit adjusts to the new plan level.

Question 12

Can I export courses as SCORM packages?

Accepted Answer

SCORM export is available on Enterprise plans. Export any course as a SCORM 1.2 or 2004 package for use in your existing LMS. Contact sales for details.

Feature	Free	Personal	Premium

AI-generated courses	3 total	10/month	30/month
Course modes	4 modes	4 modes	4 modes
Credit rollover
Course sharing

Curated YouTube videos
Auto-generated quizzes	Basic	Advanced	Advanced
Adaptive remedial learning
Progress tracking	Basic	Detailed	Detailed
Multi-language support

Badges & achievements
Leaderboards
Streaks & daily goals

Course completion certificates
Shareable certificate links

Learning time tracking
Quiz performance history
Skill gap analysis

Community support
Email support
Priority support
API access

Feature	Free	Personal	Premium

AI-generated courses	3 total	10/month	30/month
Course modes	4 modes	4 modes	4 modes
Credit rollover
Course sharing

Curated YouTube videos
Auto-generated quizzes	Basic	Advanced	Advanced
Adaptive remedial learning
Progress tracking	Basic	Detailed	Detailed
Multi-language support

Badges & achievements
Leaderboards
Streaks & daily goals

Course completion certificates
Shareable certificate links

Learning time tracking
Quiz performance history
Skill gap analysis

Community support
Email support
Priority support
API access

Simple, Transparent Pricing

Free

Personal

Premium

Compare All Features

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